ABOUT HYM/SERVICES

Founded in 1993, High-Yield Methods (HYM) is a boutique consultancy based in St. Paul, Minnesota, USA. Our mission in business is helping organizations become customer-centric. We’ve worked with American Express, eBay, Duke Energy, Epicor, Honeywell, Microsoft, Remedy and Toro – and just as importantly, with many small to midsized organizations that understand adding new value to customers is the only sustainable way to add new value to the company. We primarily serve U.S. clients, but we also work internationally.

Designing customer-centric process is our core business.
HYM was the first firm specializing in customer-centric process – and we continue to be the market leader. In 1996, we launched a new process methodology, Visual Workflow, the first approach to treat customers as drivers of process. VW kicked off what’s now called the “outside-in” process genre.

Another HYM first is fostering the concept of customer alignment: aligning strategy with customers; process with strategy; technology with process; and then aligning the organization around doing the customer’s work.

Customer-centric planning is on the menu.
HYM founder and Principal Dick Lee designed and taught among the first graduate programs in developing customer-centric business strategies. While most clients turn to HYM to help implement their customer strategies, we have the expertise to guide clients through customer-centric planning, using our Hyper-Planning approach that’s designed to condense senior management time involvement without compromising outcomes.

Business-technology alignment & technology selection come with the territory.
Although aligning technology with business needs and selecting appropriate technology tools are inherent parts of Visual Workflow, some clients engage us for these specific purposes. Essentially, all our services are available a la carte, but they’re most powerful when used together.

Organizational design & change management are essential elements.
Changing process usually requires organizational changes. An essential element of Visual Workflow is recommending optimal organization from a process-perspective. We also have a wealth of change management experience because almost every HYM engagement becomes a “change management experience.” We’ve also developed a uniquely effective approach to anticipating the consequences of change – both intended and unintended.

Our commitment to clients.
By design, HYM continues to work with a limited number of clients at any one time. Principal Dick Lee manages all projects. One client described us, saying: “They (HYM) don’t tell you what you want to hear. They tell you what you need to know.” We’re straight-talkers with a smile. And we take seriously our fiduciary responsibility to recommend only what’s right for our clients.

Training
Planning, process and technology alignment are all dynamic, and after we complete an engagement our client needs to maintain and update our work. We consider knowledge transfer of our methods an obligation, one that we gladly meet because we love training.

Engaging HYM If you’re interested in a potential engagement with HYM or would like to learn more about our approach, please contact us.