Would you like to learn how you can achieve these savings in your company?

You can, in a single-day, workshop customized for your company. Over the course of eight hours, we'll transfer to a team of your managers the knowledge required to practice VISUAL WORKFLOW, an HYM-developed process methodology designed specifically for non-manufacturing environments.

VW, as we call it, has solved thorny office process problems for companies ranging from global, Fortune 100 manufacturers to financial service providers to organizations with less than $5 million in annual revenues. Company size doesn't matter. What's important is having the will to change and the resolve to stay proactive despite the current economic downturn.

KEY LEARNINGS: We'll cover these and more points

• The breadth of office process: Whether you call it office process, human process or knowledge-worker process-it applies to the front office, the back office and even beyond.
• Why the lack of process emphasis on the office? You need to grasp why the office remains the last process frontier-and the obstacles to avoid when tackling office process streamlining.
• The Importance of making office process customer-centric: The office is where building strong customer relationships happens-or doesn't happen.
• The key components of office process: They're very different from manufacturing process elements.
• Office process analysis: Accurately and objectively assessing your “as-is” work provides great insight into opportunities to streamline.
• Office process design: You'll learn not to design process the way manufacturing does-and why not being trained in manufacturing process is a help, not a hindrance.
• Common office automation tools: While not all office process improvements require new technology, smart automation expands opportunities.
• Change management techniques: Mitigating resistance to change will help clear the way for a new, streamlined office environment.

POTENTIAL FOCUS POINTS: We like to use live examples of current process to illustrate analysis and design techniques. We typically draw them from areas such as:

• Collaboration between front office/back office functions
• Manual data transfers
• Passing paper
• Digitization versus paper storage
• Customer information management
• One call service resolution
• Warranty information management
• Sales lead management
• HR recruiting
• Credit approvals
• Supply chain management

We'll work with you to decide which of these areas or others would provide good examples.

FACILITIES: You'll need a meeting room with U-type seating, a digital projector with screen, flip charts (a white board is nice as well), plenty of markers, snacks, cold drinks, coffee.

DISTRACTIONS: We request that Blackberries and cell phones be left at desks and that participants not go in and out of the session.

To learn more about this stimulating and valuable workshop,
please e-mail Dick Lee or call him at 651-483-2067.