CRM/CEM

HYM joined theREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEmovement in the very early stages, when we still called it SFA. But we didn’t “fit in” with the practices of the time, which included software-centric implementations and only skin-deep process redesign. Instead, we blazed our own trail to develop consistently effective implementation methods, leading in the late 1990s to our original “Four Steps toREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMESuccess.”

Four Steps toREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMESuccess
1. Develop customer-centric business strategies
2. Redesign workflow and information flow in alignment with strategies (including identification of system changes needed for new information flow)
3. Reengineer individual work process in alignment with workflow (including development of application software requirements)
4. Select and implement software in alignment with workflow and work process

Times have certainly changed since then–especially in the sophistication ofREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEtechnology and the degree of data integration we can achieve. But in other respects, the more things change, the more they stay the same.REDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEprocess work remains only skin deep. Alignment between strategy and customers, process and strategy, and technology and process remains shaky. And many companies continue startingREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEinitiatives with software.

In contrast, HYM continues its industry leadership in aligning the “moving pieces” of client organizations and in applying sophisticated process tools for redesigning work. In fact, so many clients asked us to apply steps two and three of the “Four Steps” to non-CRM related, back office work that we wound up branding the combination, VISUAL WORKFLOW. And today, a sizeable portion of our practice is dedicated to non-CRM related, “pure process.”

Please download free white papers on two of our essentialREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEtools, Hyper-Planning and VISUAL WORKFLOW. And for a full discussion of ourREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEcapabilities, please contact us.

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