High-Yield Methods: Download Articles

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following topics:

NEW WHITE PAPER - 'After Customer-Centric Comes...?'
NEW WHITE PAPER - 'Internal & External Business Alignment - Your Company Won't Go Far Without Them'
Outside-In
Office/Service Process
Process/Technology Alignment
CRM/CEM
O/S Process & HR
Hyper-Planning White Paper
Introduction to Visual Workflow (PowerPoint)
Visual Workflow Sample Maps (PowerPoint)
Visual Workflow Guidebook V2.0

Feel free to download PDF article files for your personal use. Just use the "Save As" function in the File menu. To print an article, just right-click to see the "Print" option.