ABOUT HYM... AND YOU
Dick Lee founded HYM in 1994 to help clients become customer-centric. Today, you benefit from all the ensuing years of experience, the many successes and all the special tools developed along the way.
YOUR MIGRATION TO CUSTOMER-CENTRICITY
The migration is never an easy ride, regardless of your starting point. While keeping your eyes on the big picture you must watch every step to avoid the many traps and snares. Plus, you need eyes in the back of your head to watch for cultural issues and political fires behind you. Our clients successfully make the journey, but it’s not a quick and easy trip.
YOU CAN LEAN ON US FOR...
You can rely on us to guide you along what for us is a familiar road. You can depend on our 360°vision to guard against the unexpected. And you can trust our skill sets in supporting all aspects of this cross-functional experience.
YOUR MENU OF SERVICES
You can ask for help with any or all steps along your migration path to customer-centricity:
- Developing your customer-centric strategies
- Designing customer-centric process = Sweet Spot
- Enabling process with the proper technology = Sweet Spot
- Restructuring your organization to deliver maximum value to customers.
YOUR EXPECTATIONS
We want you to have high expectations for us. It’s good for you - and it’s good for us because this means you have high expectations for the outcomes our partnership will produce.
| OUR COMMITMENT TO YOU |
- You work directly with the Principal of the company, Dick Lee
- You’re assured any additional professionals Dick may bring on are top drawer, experienced specialists
- You’re an equal, and we won’t talk down or baffle you with process-speak or tech-talk.
- You never have to worry that we’re recommending certain technology or services “because we get a cut”
- You learn while we work together so you can carry on after we leave
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