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The Blueprint toREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS |
PARTNERS | BLOG | ABOUT US | CONTACT US | HOMESuccess
Table of Contents:
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Preface |
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| PART I: |
INTRODUCTION |
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What isREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS |
PARTNERS | BLOG | ABOUT US | CONTACT US | HOME(and why is it so important)? |
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What are “Customer-centric Strategies?” |
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Purpose of study |
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| PART II: |
EXECUTIVE SUMMARY |
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CRM Best Practices Leading to ROI |
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ROI Patterns |
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The Blueprint forREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS |
PARTNERS | BLOG | ABOUT US | CONTACT US | HOMESuccess |
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| PART III: |
STUDY METHODOLOGY |
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Methodology |
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Validity |
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| PART IV: |
WHAT PREDICTS PERFORMANCE |
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The Possibilities. |
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Customer-centric Strategies |
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Line-level Training & Support |
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Organizational Change |
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Measuring Outcomes |
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Cumulative Impact of Key Predictors |
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What Doesn’t Predict Performance |
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| PART V: |
BEYOND THE NUMBERS |
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Don’t Blame CRM |
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Do You Want to be Customer-centric? |
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Planning-averse Organizations |
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The Corporate Caste System |
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The Economies of Organizing Around Customers |
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ROI Versus Implementer Expectations |
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Investment Level/Payback Period |
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ADDENDUM |
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About the Study Partners |
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The Survey Instrument |
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