Among the most frustrating parts of bad customer experiences is being unable to reach other customers and alert them to rotten company behavior. This blog is dedicated to giving customers a voice—and a loud voice.
About Dick Lee
In addition to twenty-plus years of consulting experience, customer-centricity and CRM consultant Dick Lee has written several books, authored over a hundred web and print articles and presented workshops worldwide. Dick is a CRMGuru.com Advisory Council panelist and was recently named one of the 20 most influential global figures in CRM.
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