High-Yield Methods - Customer aligning business strategies, process and technology

HYM founder and principal, Dick Lee, has authored and co-authored several CRM-related books and research studies, including the industry best-seller, The Customer Relationship Management Survival Guide.

About HYM | Contact Us
Home Page

The following titles are availible for download as PDF Files "eBooks" as well as in hard cover.

Customers Say What Companies Don’t Want to Hear
StrategicREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEV2.0
The Blueprint forREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMESuccess
The Customer Relationship Management Survival Guide

Your satisfaction with each title is fully guaranteed.
Hardcover books purchased may be returned for a full refund within 15 days of shipping, providing books are in resalable condition and bindings have not been removed from spiral bound books and reattached.