Implementing streamlined and optimized process requires technology enablement. Properly aligning technology to process can run the gamut from reconfiguring or repurposing in-place systems to occasionally end-to-end system replacement – but usually falls somewhere in-between.
Steps for revising/replacing technology:
Facilitating software selection requires not only extensive knowledge of software/telecom categories and players but large blocks of dedicated time. HYM provides both. We first form a cross-functional team of business-side members with IT representation. Keeping the team closely in the loop, we typically (but not necessarily) do most of the heavy lifting until the RFI list emerges. From there, we facilitate the actual selection process, but your team makes the decisions, a very important aspect of creating internal ownership of vendor selections.