Recently, a small service business client said to us, “I wish I’d known I could get a simple process audit. If I had, I’d have done this years ago.”

In another instance, the global six sigma council, über black belt assigned to a large, human services division of a Fortune 100 manufacturing client asked us, “Why should we let you in here withREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOME(HYM’s process methodology), when we’re a poster-company for six sigma?” Our response was, “BecauseREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEis like an MRI and six sigma is like surgery, and you don’t go looking for broken bones with surgery.” Seriously. And we not only lived to tell about it—but went on to a very successful engagement that reshaped the business unit, including properly aligning previously misaligned employees, departmental functions and outsourcers.

Actually,REDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEhas much more than an “MRI” function, but the point is that we have a powerful process audit tool that works quickly, comprehensively and cost-effectively. And had we previously offered process audits, the majority of our process clients over recent years would have opted to start engagements with a basic audit that would determine the depth of their process issues up front. So in the spirit of customer-centricity, we’re now emphasizing that we offer first step process audits.

See Process Design for more detailed information describing HYM’sREDUCING OFFICE COST | DESIGNING OFFICE PROCESS | VISUAL WORKFLOW | CRM | FREE DOWNLOADS | PARTNERS | BLOG | ABOUT US | CONTACT US | HOMEapproach to business process design.