http://h-ym.com/blog Mon, 06 Sep 2010 23:49:26 +0000 http://backend.userland.com/rss092 en Customer-Centric Process Design is Clashing with Organizational Design: Which is more likely to “give?” http://h-ym.com/blog/?p=251 Is Putting Customers First Disruptive Change? http://h-ym.com/blog/?p=248 Do we pay enough attention to emergency processes involving customers? http://h-ym.com/blog/?p=246 What’s the consequence for marketing, sales & service of poor business/IT communication? http://h-ym.com/blog/?p=243 Should we strike a balance between giving customers what they want and giving them what they’ll come to value? http://h-ym.com/blog/?p=241 Why Can’t Business Streamline Front & Back Office Operations? http://h-ym.com/blog/?p=235 What’s the “Secret Sauce” that Lets Only Some Companies Go Outside-In & Put Customers First? http://h-ym.com/blog/?p=232 Why Would Wells Fargo Betray Its HSA Customers? http://h-ym.com/blog/?p=225 How Do 60 Minute Wait Times & 10% Unemployment Relate? http://h-ym.com/blog/?p=221 The Lunacy of Cost-Cutting by Cutting Costs http://h-ym.com/blog/?p=219