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	<title>Comments on: Should We Eliminate Front Office Work Variances - Or Encourage Them?</title>
	<link>http://h-ym.com/blog/2008/03/05/should-we-eliminate-front-office-work-variances-or-encourage-them/</link>
	<description>What customers have to say about companies - the good, the bad &#038; the ugly</description>
	<pubDate>Sun, 07 Sep 2008 18:01:30 +0000</pubDate>
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		<title>by: dlee</title>
		<link>http://h-ym.com/blog/2008/03/05/should-we-eliminate-front-office-work-variances-or-encourage-them/#comment-21472</link>
		<pubDate>Thu, 06 Mar 2008 14:25:45 +0000</pubDate>
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